Reference

Legal terms for your India account

lotrysambad puts account terms, privacy handling, cookie choices and India access rules on one Legal page, so you can read the conditions before you open an account.

India law appliesEligibility by locationPrivacy termsCookie choices
lotrysambad Legal terms for your India account
CONTACT ROUTES

Three legal contact routes

Legal questions should reach the right desk, not a general queue. Use email for written requests, in-account chat for account-linked checks, and document upload when we ask for proof.

Email for legal requests Send account terms, privacy, cookie or correction requests by email with your registered mobile number and account email. We reply with the next required step after checking that the request belongs to you.
In-account chat path Use chat after login when the question concerns your own wallet record, access status or account change. Chat helps us connect the request to your account without asking you to repeat private details.
Document upload checks If we ask for identity proof, address proof or payment evidence, upload it through the account area only. We use those files to confirm the request and avoid exposing private records in open channels.
DATA PRACTICE

Six data and account controls

Our Legal approach covers the full account life cycle: what we collect, why we collect it, how long we keep it, and when we may share it for…

Data we collect

We collect account details, device signals, wallet references, login history and support messages when they are needed for identity checks…

Cookie controls

Cookies help keep you signed in, remember basic preferences and detect unusual access attempts.

Account security

We expect you to keep your password private and use your own mobile number and email.

Retention periods

We keep account and transaction records only for as long as needed for legal, tax, dispute, fraud prevention or account…

Correction requests

If your name, mobile number, address or payment reference is wrong, contact us with supporting proof.

Disclosure rules

We do not sell your account data. We may share limited records with payment processors, identity-check providers, advisers or authorities…

Legal questions before joining

These answers explain the legal points you may want to check before you open an account or ask for a change. They cover eligibility, data access, cookies, payment records, account closure and contact routes. If your question depends on your location, we will answer using the law that applies to that location and the records on your account.

Access depends on the law that applies where you are located. If local law permits access, you may create and use an account after checks. If it does not, we may refuse or restrict access.

We keep the data needed to create your account, verify identity, match UPI, Paytm or PhonePe records, secure login activity, resolve disputes and meet legal duties. We avoid keeping data without a clear purpose.

Email us from your registered address or contact us after login. We may ask for identity proof before sharing account records, because legal access rights apply only after we confirm the request is yours.

Yes, ask us to correct inaccurate details and provide proof that supports the change. Some edits may require extra checks if they affect identity, payment matching or previous account records.

Cookies help remember session status, language choice and security signals while you move between account pages. They also help us detect unusual access. You can manage cookies in your browser settings.

Contact support from the registered account and ask for closure. We may first settle pending checks, withdrawals or disputes. Some records may remain for legal, tax or security reasons after closure.

Our support team routes legal, privacy and account-record requests to the relevant internal desk. Use email for written requests or in-account chat when the matter is linked to your logged-in profile.