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How lotrysambad Handles Your Personal Data

This Privacy Policy sets out exactly what data lotrysambad collects when you open an account, make a deposit via UPI, Paytm or PhonePe, or contact our support team…

Data collected only as neededUPI & Paytm transaction privacyAccount security encryptionYour right to access recordsClear data retention periods

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What This Policy Covers and Where It Applies

lotrysambad Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

lotrysambad operates this privacy framework for accounts where access is permitted under local law. If you are accessing our platform from India and local law in your state or territory permits it, this policy governs how we collect your name, contact details, device identifiers and payment

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method references — including UPI handles, Paytm wallet IDs and PhonePe transaction tokens. We do not store full payment credentials on our servers; those are passed directly through encrypted payment gateways. We collect only the data we need to process your account, verify your identity where
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required, and deliver support. Any processing of your data is carried out in accordance with applicable Indian data protection law and updated whenever our practices change.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to request a copy of the data we hold, ask us to correct something, or raise a concern about how your information has been handled, our privacy team is…

Privacy Email Send your data access or correction requests to our dedicated privacy address. Include your registered account email so we can locate your records and respond without unnecessary back-and-forth.

Live Chat Open the chat widget inside your lotrysambad account and choose the Privacy or Data topic. An agent will log your request and escalate it to the privacy team within one business hour during support hours.

Account Settings Panel Some data actions — like updating your contact details or reviewing the marketing preferences we hold — can be completed directly inside your account dashboard without contacting support at all.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies, Security and Retention

We handle your data across six distinct areas — each with its own controls and accountability.

Data Collection

We collect only the information needed to run your account: your name, contact details, payment method references like UPI handles…

Cookie Use

Our site uses session cookies to keep you logged in and preference cookies to remember your language and display settings.

Account Security

Passwords are hashed using industry-standard algorithms and never stored in plain text.

Data Retention

Active account data is held for as long as your account remains open plus 12 months after closure.

Who We Share Data With

We share your data only with payment processors needed to complete your UPI, Paytm or PhonePe transactions, and with identity…

Requesting Changes or Deletion

You can request correction, export or deletion of your personal data at any time via email or live chat.

Your Questions About This Privacy Policy

These questions cover the data rights and privacy concerns we hear most often from account holders in India. If your question is not answered below, reach out to our privacy team directly through email or the live chat inside your account.

We collect your name, email address, phone number, date of birth and the payment method references you use — such as your UPI handle or Paytm wallet ID. We collect only what is needed to operate and verify your account under applicable local law.

Your UPI handle and PhonePe transaction IDs are stored in encrypted form on our servers. We do not retain your full bank account number or IFSC code — those pass through the payment gateway and are never written to our database.

Yes. Email our privacy team from your registered address or raise a request through live chat. We will verify your identity and send a structured export of your account data within the period required by applicable Indian data protection law.

We retain your account records for 12 months after closure. Transaction records linked to UPI, Paytm or PhonePe payments are held for the period mandated by Indian financial record-keeping obligations, after which they are deleted or anonymised.

We share data only with payment processors that handle your UPI, Paytm or PhonePe transactions, and with identity verification partners where local law requires it. We do not sell, rent or share your data with advertising networks or data brokers.

We use session cookies for login continuity and preference cookies for display settings. You can block non-essential cookies in your browser settings; this will not prevent you from using your account but may reset your display preferences on each visit.

Contact our privacy team by email or through the Privacy topic in live chat. Once we confirm your identity, we will correct, anonymise or delete the relevant records within the timeframe set by applicable law and notify you when it is done.

How lotrysambad Handles Your Personal Data

Contact Us About Your Data

Data Handling, Cookies, Security and Retention

Data Collection

Cookie Use

Account Security

Data Retention

Who We Share Data With

Requesting Changes or Deletion

Your Questions About This Privacy Policy

01 What personal data does lotrysambad collect when I open an account?

02 How is my UPI or PhonePe payment data stored?

03 Can I request a copy of all the data lotrysambad holds about me?

04 How long do you keep my data after I close my account?

05 Does lotrysambad share my data with third parties?

06 What cookies does the site use and can I turn them off?

07 How do I ask lotrysambad to delete or correct my personal data?

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